Effective Date: 31 March, 2027
Last Updated: 31 July, 2025
Thank you for visiting e-cart.skillvora.in, owned and operated by Skillvora, a company registered under the laws of India, with its registered office at Dwarka. This Privacy Policy governs the manner in which we collect, use, disclose, and safeguard your personal data in compliance with applicable Indian laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
By accessing and using http://e-cart.skillvora.in and its services, you agree to the terms of this Privacy Policy and give us your consent to collect, process, store, use, and disclose your personal and sensitive personal data in accordance with this Policy.
1. Information We Collect
We collect personal and non-personal information to provide, operate, and improve our platform and services.
a. Information You Provide
When you interact with our platform, we collect information such as:
* Full Name
* Email Address
* Phone Number
* Shipping and Billing Address
* Account credentials (if you create an account)
* Payment method details (collected via secure payment gateways)
* PAN or GST Number (if applicable)
* Communications via customer service, feedback, chat, etc.
* Profile photo (if uploaded)
* Product reviews, wishlists, saved items
b. Automatic Information
We automatically collect certain data including:
* IP Address
* Device and browser information
* Browsing behavior
* Clickstream data
* Time spent on pages
* Product views and interactions
* Session timestamps
* Cookies and identifiers
c. Information from Third Parties
We may receive data from:
* Logistics and delivery partners
* Payment providers
* Advertising networks
* Marketing affiliates
* Social media accounts (if logged in through Facebook/Google)
2. Purpose of Collection
We use your information for the following legitimate business purposes:
* To register your account and manage user profile
* To process and fulfill product orders
* To manage payments and refunds
* To provide customer support
* To send notifications and updates
* To personalize your shopping experience
* To show product recommendations
* To conduct analytics and improve our website
* To prevent fraud and enforce platform policies
* To comply with applicable laws and legal processes
3. Cookies and Similar Technologies
We use cookies, beacons, and tracking technologies to:
* Authenticate users
* Remember user preferences
* Track website traffic
* Analyze site performance
* Deliver targeted advertisements
You can modify your browser settings to control or disable cookies; however, some features of the website may not function properly.
4. Sharing of Personal Information
We do **not sell** or rent your personal data. We may share your data with:
a. Third-Party Service Providers
* Delivery and logistics partners
* Payment gateway providers
* SMS and email marketing services
* Technical support and hosting services
b. Business Transfers
In case of a merger, acquisition, or reorganization, user information may be transferred as a business asset, under appropriate confidentiality and data protection agreements.
c. Legal Obligations
We may share your information with government agencies, courts, or regulators if required:
* To comply with legal obligations
* To enforce our Terms and Conditions
* To protect our customers and users from fraud or security threats
5. Data Retention
We retain your information for as long as your account is active or as required to:
* Fulfill business or legal obligations
* Resolve disputes
* Enforce agreements
You can request deletion of your data by contacting us at \[[your@email.com](mailto:your@email.com)], subject to applicable law.
6. Security Practices
We implement industry-standard security practices including:
* SSL encryption
* Secure server infrastructure
* Two-factor authentication (where applicable)
* Role-based access control
* Hashing and salting of passwords
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
7. Your Rights and Choices
You have the following rights:
* Right to access your data
* Right to rectify incorrect data
* Right to delete your data
* Right to withdraw consent
* Right to object to marketing messages
To exercise these rights, please email us at skillvora.inn@email.com
8. Children’s Privacy
Our website is not intended for users below the age of 18. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
9. Advertising and Analytics
We may use third-party advertising platforms like Google Ads and Meta Ads. These services collect data through cookies and use anonymized identifiers to deliver personalized ads. You may opt out via browser settings or ad platform preferences.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:
Name: Kartik Bhalla
Email: svgrievance@email.com
Phone: 9924292765
Address: Dwarka, New Delhi-110075
Working Hours: Mon–Fri, 10 AM to 6 PM
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of the platform indicates your agreement to the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: skillvora.inn@email.com
🌐 Website: https://e-cart.skillvora.in
📍 Address: Dwarka, New Delhi-110075
13. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
14. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
15. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
16. Where your data is sent
Visitor comments may be checked through an automated spam detection service.